After you explain the history asked if you could talk to an escalation engineer or tier2. Don't try and explain it to the first tech you get. So, in the end, you will have two weeks of visual data and two weeks of speed test results to talk to them about.Īt the end of the two weeks call into support and explain the history. Also if you can run speed tests during the day and while the problem is happening. I would say you would want two weeks' worth of results from PingP that shows the route (hops) and the packet loss. I have not used ping plotter (PingP) before, but it looks like it can get the job done. u/RoweDent created this awesome resource on network theory u/tht1kidd_ has created a suggestion post regarding information everyone needs to provide when asking a question about their network There have been some excellent guides written in this sub, and we're always looking for more! If you wish for your flair to be changed, please message the mods and we'll be happy to change it for you. Proof of at least 6 month's history of posting in this subredditĪs a result of this, users are now no longer able to edit their own flair. Your highest level of industry certification, or highest IT related job title held in the last 5 years to a comment you made in the last 6 months, helping someone in the community To obtain trusted flair for your account please message the mods of /r/HomeNetworking with the following info Trusted user flair has been added as a means of verification that a user has a substantial knowledge of networking. Please flair your posts as Solved, Unsolved, or simply Advice. If you can't find what you're looking for with the search function please feel free to post a new question after reading the posting guidelines Please use the search function to look for keywords related to what you want to ask before posting since most common issues have been answered.
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